Shipping policy
Domestic Shipping (Japan)
Carrier: Japan Post (Yu-Pack Service)
Shipping Fee: Flat rate ¥800 nationwide
Additional fees may apply for Hokkaido, Okinawa, and remote islands.
Free shipping for orders over ¥8,000 .
Shipping From: Kanazawa, Ishikawa, Japan
Delivery Time: 2–3 business days after dispatch
Dispatch Schedule: Orders are shipped within 3 business days after confirmation (excluding weekends and holidays).
Tracking Number: Provided in the shipping confirmation email.
Notes:
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If a package is returned due to an incorrect address or long absence, the reshipping fee will be charged to the customer.
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Delivery times may be delayed due to weather or traffic conditions.
International Shipping
KASHIKO JAPAN ships worldwide.
Standard shipments are handled via Japan Post International ePacket Light (with tracking and no signature required).
Depending on destination and size, DHL, FedEx, or EMS (Express Mail Service) may be used.
Shipping
- Flat-rate shipping: $10 worldwide.
- Free shipping on orders over $100.
- All orders are carefully packed and shipped from Kanazawa, Japan, with a tracking number.
Duties, Taxes & VAT
- United States: Duties and taxes are included (DDP). No additional charges upon delivery.
- European Union: VAT, customs duties, and import fees may apply depending on your country's regulations. These charges are the customer's responsibility.
- Other countries: Import duties, taxes, and customs fees may apply according to your local customs regulations.
Estimated Delivery
- Standard Shipping: 7–14 business days
- Express Shipping (EMS): 5–7 business days
Shipping Methods
- Japan Post International Air Packet (Tracked)
- Japan Post EMS (Express Mail Service)
■ Available Countries
Ireland, Iceland, United Arab Emirates, United States, United Kingdom, Israel, Italy, Australia, Austria, Netherlands, Korea, Singapore, Switzerland, Sweden, Spain, Czech Republic, Denmark, Germany, Norway, New Zealand, Finland, France, Belgium, Poland, Portugal, Malaysia, Mexico, Monaco, Luxembourg, and Hong Kong SAR.
(Some countries and regions may be subject to shipping restrictions. Please contact us before ordering.)
■ Dispatch Schedule
Orders are shipped within 3 business days after confirmation.
(No shipments on weekends or national holidays.)
■ Customs Delays
Delivery times may vary due to customs procedures or local delivery conditions.
KASHIKO JAPAN is not responsible for delays caused by customs inspections or import tax processing.
■ Lost or Damaged Items
If your item arrives damaged or is lost in transit, please contact us within 7 days of delivery.
We will coordinate with the carrier to resolve the issue promptly.
Contact Us
For any questions about shipping or delivery, please contact us at:
Nakabi Co., Ltd. (KASHIKO JAPAN)
1-22-19 Kanda, Kanazawa, Ishikawa 921-8027, Japan
Email: hello@kashikojapan.shop
Business Hours: Mon – Fri, 10:00 – 17:00 (Japan Time）